FAQs Archive

Do you offer next day delivery?

We certainly do! We offer low cost next day delivery on orders placed before 1:30pm. Please note - a limited number of our products are not available for next day delivery, and this will be clearly noted on the product page and during the checkout process.

Does Our Legionella Test Replace Lab Culture Testing?

Our 25 minute on-site Legionella test does not replace UK compliance requirements for UKAS accredited lab culture testing. If your water system circumstances dictate that lab testing is required, currently you MUST carry out a lab test, even though this will take 10-14 days to return a result. Lab tests are for compliance purposes. Our 25-minute on-site Legionella test is for risk management and risk reduction, and can be used in conjunction with lab tests if a faster result is required.

Does this Legionella test comply with the UK ACoP L8 regulations?

The ACoP L8 allows for rapid detection techniques to be used as part of a Legionella risk management regime.

Does this test for all Legionella bacteria?

Our test kit is highly specific for Legionella pneumophila serogroup 1 (SG1). This is the variety of Legionella bacteria which is responsible for the majority of legionnaires disease cases and has been responsible for all known outbreaks of the disease.

How do I dispose of my dipslides once I’ve used them?

To dispose of dipslides you should soak the dipslides in bleach for 30 minutes before disposing in regular waste.

How do I receive my Covid-19 fit to fly certificate?

You can view and download a copy of your Covid-19 'Fit to Fly' certificate via our secure online portal (full details provided within the Coronavirus Test Kit). Your certificate will be available from the moment your test result is received. To access your certificate you will need to login using the last 4 digits from your sample barcode and a secure passcode provided. Your data is securely protected.

Which incubator should I buy?

All incubators serve the same non-complex purpose - to keep their contents at a tightly controlled fixed temperature. All of the incubators that HX Store supply are tried and tested for this simple but important function. Which incubator your require will depend on how may dipslides tests you will be completing, and how often. We have a range of 2-dipslide incubators up to 48-dipslide incubators. Our most popular dipslide incubator is the GNAT MX2. This small and handy 2-dipslide incubator is cost effective and is easy to use - perfect for small volume testing.

How do I know if the incubator I purchase will hold my dipslides?

All of our incubator are compatible with the standard UK dispslide size. If in doubt, please do call us.

How Do I Pay By Purchase Order Number?

Simply pop it in when you're checking out!

How do I receive a Covid-19 fit to fly certificate?

To view and download your Covid-19 'Fit to Fly' certificate, you will need to create an account with the lab's secure portal. All instructions on how to do so are included in the Covid-19 Test Kit. Additionally, your certificate will be available from the moment you receive your result. The downloadable report is included in the Coronavirus Test Kit. This can be used as a a Fit to Fly Certificate. However, please check with your airline and travel destination for travel requirements during these time. All data is securely protected. For more information on Fit to Fly Covid-19 tests and certificates, please visit: > Fit to Fly COVID-19 Tests: Everything you need to know

Frequently Asked Questions