Frequently Asked Questions

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Frequently Asked Questions

The optimum temperature for dipslides to be stored at is between 8-15 degrees C. A cool, dark place is best to prolong shelf life.
The test kit should be stored preferably below 30 degrees C and free from moisture. Before using the your test kit, ensure the wrapper has not been damaged. Damaged wrappers may lead to the test being compromised.
Whilst our lab works through the weekend processing samples, our courier (Royal Mail) unfortunately doesn’t. Therefore, no deliveries will be received at the lab on Sundays. As a result, samples that do not arrive by Saturday will not be received and booked in until Monday. If your flight is on a Tuesday or Wednesday, you may need to consider an alternative test provider who collect and deliver over the weekend. While all our samples are returned via a tracked 24 service free of charge, we advise that where the results are time sensitive, such as for fit to fly purposes, customers arrange a next day guaranteed delivery option such as Royal Mail Special Delivery or courier service for our Coronavirus Test Kit.
This is a single use Coronavirus PCR Test Kit.
For commercial and/or pubic properties, the HSE (Health and Saftey Executive) recommends shower heads and hoses are cleaned and descaled thoroughly at least every 3 months

Please see links below to download the useful documents.

Legionella Testing Kit Instructions

Legionella Testing Kit Data Sheet

Showerhead Plus Gel is a one-stop solution to descale and sanitize shower heads, plumbing fittings, and sanitary ware that cannot otherwise be removed for cleaning. Showerhead Plus Gel has been developed for use on vertical surfaces and fixed fittings that cannot be dismantled and immersed for treatment. the product is applied by using a spray bottle or other suitable applicator.
  1. Physically clean the head with a soft brush to remove loose deposits or soap scum.
  2. Apply Showerhead Plus Gel over the surface to be descaled and cleaned and allow to soak for five minutes
  3. Rinse thoroughly with clean water
  4. Inspect the surface of the shower head or fitting and if any scale is present then repeat step 2
  5. When the Shower head or fitting is clean and scale free apply a further coating of Showerhead Plus Gel over the surface of the shower head or fitting
  6. Allow a minimum of one-minute contact time for the disinfection process
  7. Rinse with copious amounts of clean water
  8. Examine fittings to confirm cleanliness
To remove heavy deposits: Use Showerhead Plus liquid neat – caution should be used when using neat on chrome fittings. Please test in a small area first. For routine and regular cleaning: Immerse in a solution of 1-part Showerhead Plus liquid to 3 parts water. For routine and regular cleaning of your shower head and hose:
  1. Physically clean the head with a soft brush to remove loose deposits or soap scum
  2. Use a sturdy plastic bucket. Immerse the shower heads and hoses in a solution of 1-part Showerhead Plus liquid to 3 parts water – enough to cover the shower heads and hoses.
  3. Leave to soak for 2-15 minutes.
  4. Any remaining loose scale can be removed by gentle rubbing.
  5. Rinse thoroughly with clean water.
  6. Examine fittings to confirm cleanliness
Frequency for prevention of Legionella bacteria: It is recommended by the HSE to descale and disinfect shower heads quarterly.
Our Legionella test kit is easy to use and requires no previous training. No additional equipment is required to complete the test, everything you need for this Legionella test is provided in the pack. Full instructions on how to use the test kit are induced with the kit. The Legionella testing kit can be used on water temperatures up to 45 degrees C. If you are taking a sample from hot water please allow it to stand for a few minutes to cool. This will not affect the results.
If you have a discount code you can enter this at the top of the checkout page to claim your discount.