Frequently Asked Questions

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Frequently Asked Questions

If you need any help at all, please don't hesitate to contact us. You will be supported by a large team of technically proficient staff that have many, many years of experience in the water hygiene sector and are only too happy to help. Use our online chat facility in the bottom-right of your screen, email us at onlinesales@hydro-x.co.uk, or alternatively call us on 01909 666 708
No. However, Hydro-X's expertise for more than 35 years has been in supporting our customers to reduce risk within the workplace. We do this in many ways, from specialist compliance service provisions, to accredited training, to PPE and consumables supply. In light of current business risks, along with requests from our customers, Hydro-X have worked hard over recent months to partner with several, specialist, epigenetic coronavirus testing providers. Now we can extend this new facility of saliva testing to our customers, without impacting any supply to the UK Government and NHS. As such, the look of the box that the test kit arrives in may change over time, whilst we balance capacity between each provider to ensure continuity of supply.
Yes, our Coronavirus Test Kit is fully CE marked.
With our CE marked Coronavirus Test Kit, the collection of the saliva sample can be done anywhere, whether that's at home or business. Other Covid-19 test kits, such as the nasal swabs, usually require a medical professional to ensure the test is done accurately.
Unfortunately this saliva based Coronavirus PCR Test Kit. Therefore, it is not currently approved for the above UK Government schemes. However, the approval process is currently underway.
No – this is not an antibody test. An antibody test assesses whether you have been previously carrying the Covid-19 virus. In addition, antibody test also confirms if you have any antibodies in relation to the Covid-19 virus. Furthermore, an antibody test involves taking a blood sample, instead of saliva. Scientists are still unsure of how long the antibodies remain in the bloodstream after you have been infected with Covid-19. They are also still investigating whether your are immune to catching Covid-19 again. Our coronavirus saliva test kit is an antigen/PCR test, which does not assess whether you have had Covid-19 in the past. Instead, ours tests if you are currently carrying Covid-19. * Please be aware of at-home or private antibody tests currently being sold online. It is against Government advice to use these as it is very unclear how effective these tests are at identifying the presence of antibodies from blood from the fingertip.
 
There isn't one. Cost of materials has come down significantly in recent months and we are happy to pass on those cost savings to our customers. The Hydro-X Group has never and will never take commercial advantage in matters relating to health, safety and compliance.
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Receiving a negative test result means that Legionella pneumophila SG1 (LpSG1) has not been detected in your water system. No further action is required at this point. Regular monitoring and control of water system hygiene is still required.
If you receive a positive result this indicates that Legionella pneumophila (LpSG1) has been detected within your water system. This poses a risk of contracting Legionnaires’ disease  to your staff and clients. When a positive result is obtained urgent action is required to have your system inspected cleaned. We can highly recommend the Water Services business within the Hydro-X Group. Please call us for more information.