Frequently Asked Questions
We've worked hard over many years to build great working relationships and efficient supply chains in partnership with our suppliers.
This means that we are able to pass on savings to our customers where our competitors cannot.
We are so confident that we are able to offer the best prices for our products that we are willing to put our money where our mouth is.
If you can find a supplier that offers the same product for a total cost cheaper than us - contact us and we will match it!
What's more, on almost all of our products we are now able to offer next working day delivery, so you'll get your items faster too!
We are continuing to operate as normally as possible and are fulfilling our contractual obligations to our customers by continuing to deliver our products as close to on-time as possible.
The main impact on our service is delays in the supply chain owing to item shortages and distribution delays. On this basis we have disabled next-day delivery on all orders, and have live lead times on each product to indicate when you should expect to receive you items. For convenience we are noting this as WORKING DAYS.
PLEASE NOTE – where you have purchased multiple items of varying lead times, we will despatch your order as a single shipment based on the longest lead-time item.
We have disabled next-day delivery on all items as a precautionary measure, but if you have an emergency requirement please contact us directly and we may be able to despatch same day.
We thank all of our customers for their understanding in the current trading environment.