Frequently Asked Questions

Frequently Asked Questions


A positive test result means that you were infected by SARS-CoV-2 (Covid-19) when your saliva sample was provided. Therefore, you can spread to coronavirus to others. Because of this, government guidelines advise that if you had or have symptoms of Covid-19 (e.g. a new continuous cough, high temperature, or loss of taste and smell), you should self-isolate for 7 days from when the symptoms started. If you are not experiencing any symptoms, you must isolate for 14 days immediately.  Please refer to the Public Health England and NHS guidance pages for more information.
We provide the kits with a guaranteed 6 month shelf life. The expiry date can be seen printed on the test and the foil wrapper.
We are the only supplier in the market that offers no minimum order without silly shipping prices to increase the total cost to our customers. We pride ourselves on begin able to offer the right solution for anyone that requires our products, whether their requirements are 1 box, or 1,000 boxes.
You will need a 250 ml sample size to carry our the test. A measuring beaker is provided with the kit
Out kits come typically with a 12-month shelf life
Our dipslides are typically delivered with a 6 month shelf life.
Our dipslides are the standard UK market size - the tube is approximately 3cm wide, 9.5 cm high, and and has an overall height of 11cm including the dipslide handle. Our dipslides will fit the vast majority of incubators available for purchase in the UK. If you are not sure of compatibility, please don't hesitate to call us.

We've worked hard over many years to build great working relationships and efficient supply chains in partnership with our suppliers.

This means that we are able to pass on savings to our customers where our competitors cannot.

We are so confident that we are able to offer the best prices for our products that we are willing to put our money where our mouth is.

If you can find a supplier that offers the same product for a total cost cheaper than us - contact us and we will match it!

What's more, on almost all of our products we are now able to offer next working day delivery, so you'll get your items faster too!

HX Store Pound Coins
Payment can be made with all major credit and debit cards through our secure SagePay platform. Alternatively, Purchase Order Numbers can be submitted hassle-free on the checkout page - simply select 'Purchase Order Payment' to the right of the screen..
The saliva sample can be collected at any time of day. However, evidence suggests it could be better to provide a sample early in the morning rather than later in the day. Please ensure you do not eat, vape, smoke, drink or brush your teeth at least 1 hour before providing the saliva sample, as this can effect your results. If you have any Covid-19 symptoms (e.g. a dry cough, high temperature, or loss of taste and smell), it is recommended that you collect the saliva sample within the first 5 days of the symptoms started from. You shed more virus particles into your saliva during this time period, making easier and more accurate to detect Covid-19 in your sample. 1. Tajima, Y., Suda, Y., & Yano, K. A case report of SARS-CoV-2 confirmed in saliva specimens up to 37 days after onset: Proposal of saliva specimens for COVID-19 diagnosis and virus monitoring. Journal of Infection and Chemotherapy (2020)