General

We've worked hard over many years to build great working relationships and efficient supply chains in partnership with our suppliers.

This means that we are able to pass on savings to our customers where our competitors cannot.

We are so confident that we are able to offer the best prices for our products that we are willing to put our money where our mouth is.

If you can find a supplier that offers the same product for a total cost cheaper than us - contact us and we will match it!

What's more, on almost all of our products we are now able to offer next working day delivery, so you'll get your items faster too!

HX Store Pound Coins
We certainly do! We offer low cost next day delivery on orders placed before 1:30pm. Please note - a limited number of our products are not available for next day delivery, and this will be clearly noted on the product page and during the checkout process.
If you have a discount code you can enter this at the top of the checkout page to claim your discount.
We firmly believe in our no minimum order policy for all of our products. For your convenience you can order as little or a many as you require. For many items, delivery becomes cheaper with greater volumes - please contact us to discuss options around this.  
Many of our customers use regular orders to better control their stock levels, and to make sure that they don't run out of critical compliance consumables. For some this is weekly, monthly, or quarterly. To set up a regular delivery please call us on 01909 666 708, or email us at onlinesales@hydro-x.co.uk
If you need any help at all, please don't hesitate to contact us. You will be supported by a large team of technically proficient staff that have many, many years of experience in the water hygiene sector and are only too happy to help. Use our online chat facility in the bottom-right of your screen, email us at onlinesales@hydro-x.co.uk, or alternatively call us on 01909 666 708
Of course! We are more than happy to take orders and/or payment over the phone. To speak to one of our friendly team please call us on 01909 666 708
Payment can be made with all major credit and debit cards through our secure SagePay platform. Alternatively, Purchase Order Numbers can be submitted hassle-free on the checkout page - simply select 'Purchase Order Payment' to the right of the screen..
Simply pop it in when you're checking out!

We are continuing to operate as normally as possible and are fulfilling our contractual obligations to our customers by continuing to deliver our products as close to on-time as possible.

The main impact on our service is delays in the supply chain owing to item shortages and distribution delays. On this basis we have disabled next-day delivery on all orders, and have live lead times on each product to indicate when you should expect to receive you items. For convenience we are noting this as WORKING DAYS.

PLEASE NOTE – where you have purchased multiple items of varying lead times, we will despatch your order as a single shipment based on the longest lead-time item.

We have disabled next-day delivery on all items as a precautionary measure, but if you have an emergency requirement please contact us directly and we may be able to despatch same day.

We thank all of our customers for their understanding in the current trading environment.