faq

Frequently Asked Questions


Of course! We are more than happy to take orders and/or payment over the phone. To speak to one of our friendly team please call us on 01909 666 708
Many of our customers use regular orders to better control their stock levels, and to make sure that they don't run out of critical compliance consumables. For some this is weekly, monthly, or quarterly. To set up a regular delivery please call us on 01909 666 708, or email us at onlinesales@hydro-x.co.uk
Yes, all dipslides require an incubator to maintain strict temperature for the required period of incubation. This incubation time may vary slightly based on the type of Agar. Please see the individual product pages for incubation times. Please CLICK HERE to view our full range of incubators. If you require a money-saving starter kit including dipslides and incubator please CLICK HERE.
Yes, all dipslides require an incubator to maintain strict temperature for the required period of incubation. This incubation time may vary slightly based on the type of Agar. Please see the individual product pages for incubation times. Please CLICK HERE to view our full range of incubators. If you require a money-saving starter kit including dipslides and incubator please CLICK HERE.
No, the test is easy to use and no prior training is required. Full instructions are included with the test, and can be downloaded HERE. Please see CLICK HERE to view the online video on how to use the Legionella Test Kit. The Video goes through step by step how to use the Legionella Test Kit.
No everything you need is already included in the kit, no additional equipment is required.
We firmly believe in our no minimum order policy for all of our products. For your convenience you can order as little or a many as you require. For many items, delivery becomes cheaper with greater volumes - please contact us to discuss options around this.  
We certainly do! We offer low cost next day delivery on orders placed before 1:30pm. Please note - a limited number of our products are not available for next day delivery, and this will be clearly noted on the product page and during the checkout process.
Our 25 minute on-site Legionella test does not replace UK compliance requirements for UKAS accredited lab culture testing. If your water system circumstances dictate that lab testing is required, currently you MUST carry out a lab test, even though this will take 10-14 days to return a result. Lab tests are for compliance purposes. Our 25-minute on-site Legionella test is for risk management and risk reduction, and can be used in conjunction with lab tests if a faster result is required.
The ACoP L8 allows for rapid detection techniques to be used as part of a Legionella risk management regime.