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Location: Sheffield

Pay: Between 12-15k depending on age and experience

Working week: Monday – Friday 9am-5pm
Total hours per week – 40

Expected duration: 24 months

Possible start date:04 Jul 2022

Apprenticeship level: Advanced – Level 3 (A Level)


What will the apprentice be doing?

Assist the I.T. Manager with day-to-day administration and support.

Troubleshooting desktop and mobile device hardware/software problems, leading to network and server support as experience increases.

Initial setup and onboarding of new starters account and devices (laptops and mobile devices).

Carrying out projects as assigned in a fast-paced environment.

To document support, repair, and project activities using a helpdesk ticketing system.

To assist in resolution of the day-to-day issues so the I.T. Manager can focus on larger projects and IT initiatives.


What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician L3


What is the expected career progression after this apprenticeship?

Possibility of full time employment subject to successful completion of Apprenticeship


Requirements and prospects


Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Administrative skills, Team working, Creative, Initiative



GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential




Training provider

The Sheffield College



Danielle Walker



Apprenticeship standard

Information communications technician

Level 3 (A level)