What will the apprentice be doing?

Assist the I.T. Manager with day-to-day administration and support.

Troubleshooting desktop and mobile device hardware/software problems, leading to network and server support as experience increases.

Initial setup and onboarding of new starters account and devices (laptops and mobile devices).

Carrying out projects as assigned in a fast-paced environment.

To document support, repair, and project activities using a helpdesk ticketing system.

To assist in resolution of the day-to-day issues so the I.T. Manager can focus on larger projects and IT initiatives.

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician L3

What is the expected career progression after this apprenticeship?

Possibility of full time employment subject to successful completion of Apprenticeship