We know we are excellent at what we do because our customers tell us so. Here is what some of them have to say.
A first-class service!
“The expertise of Hydro-X has helped us to ensure we are compliant in all areas of water safety. Their knowledge and customer service is first rate.”
“The Hydro-X team have provided clear advice and assisted in the implementation of new risk assessments across our sites and on-going maintenance to ensure we comply with legal requirements in a sensible and logical approach. Their support has been excellent and gives confidence in their ability to deliver to our requirements. Highly recommended.”
Professional, friendly and reliable
“I have found Hydro-X to be a very reliable service so far, I was having quite a few issues with my trade effluent results when Hydro-X came on board and now these have been fully resolved. The engineers who have done the majority of work / service visits has been excellent and are always very helpful. I am very pleased with the services I get from Hydro-X and find it to be a very reliable company.”
Outstanding at short notice
“I would like to thank Hydro-X for providing a short notice disinfection to our site following the recent detection of Legionella. Both of your engineers were outstanding with regard to their attitude, competence and helpfulness.”
Experienced and knowledgeable
“I just wanted to commend both of your engineers for doing a fantastic job on our site. They adhered to site rules perfectly and were punctual and very professional. They demonstrated experience and knowledge working on the fire dampers and had a great work ethic, even finding extra dampers that previously had not been picked up. Nothing was too much trouble for them and they are a credit to your company”
Adaptable and professional
“I wanted to say thank you for the professional service by your engineers, their adaptability is genuinely appreciated. It became clear that night work was required mid job, due to the nature of one of the departments. Your engineers were able to switch across without fuss and conduct a professional and conscientious job. They communicated well and kept us in the loop when needed. They were also polite and friendly to our teams. We now have clean, certified ductwork which enables our refurbishment to commence on time.”
Water Hygiene Air Hygiene & Training Our Go To Supplier
We have been working with Hydro-X for over 2 years initially with our cooling towers then with AHU air hygiene along with using with the training division. The service delivery is top class in all areas site personnel, account managers all backed up with quality reports & certification always delivered without delay. The responsive way any communications are handled by phone or e-mail is exceptional. The training offering is well organised & delivered in such a way as to be informative & engaging we have used both face to face & online. The air & water engineers are knowledgeable & great to deal with. Hence why we would have no hesitation to recommend Hydro-X to others who require the services they offer.
I would like to thank your engineer, who has been courteous at all times, and has adjusted his work schedule to meet our needs. He is knowledgeable and professional and has a great work ethic.
Pleasure to work with
Hydro-X Air completed the fire damper testing and identified a number remedials across our site at Horsham. One of our main challenges was securing the funding from the client for such a vast number of remedials. This was made easier by the fact that a number of us, including the client, had attended a Fire Damper training course, provided by Hydro-X, prior to the inspection and we all had a better understanding of the importance of the remedials needing to be rectified.
Prior to works taking place, Hydro-X were very proactive with pre-start meeting and made sure that all the right and relevant information was being provided to ensure that the works could take place without an issues. Whilst the works were being completed the engineers who attended worked professionally with minimal disruption and were flexible in their working often in over the weekend.
The whole process was been made a lot more easier by dealing with Hydro-X and their communication has been first class with frequent updates and weekly meetings through the project and its been a pleasure working with alongside them.
Very helpful throughout
Recently Hydro-X Air completed the TR19 duct cleaning works at one of our sites in Bristol.
Hydro-X communicated to us via email and phone conversations throughout. Whilst the works were being completing the engineers who attended worked professionally with minimal disruption and were flexible in their working and very helpful throughout the duration of the works.
The whole process has been made a lot easier by dealing with Hydro-X and their communication has been first class with frequent updates and great communication throughout the project and it’s been a pleasure working with alongside them.
Thank you very much for your services. We will be sure to use Hydro-X again in the future.
Hassle-free Professional Service
I recently appointed Hydro-X Air to carry out fire damper servicing across 5 buildings on a large site in Reading after being unhappy with the previous company. The daily reports and feedback from Hydro X always kept us and the client aware.
After the service works were carried out, a full professional and detailed report was sent followed by quotes for remedial works. This gave us the information needed to justify the works to the client. The remedial works were completed out of working hours over a few weeks by the same team, start to finish, keeping things running smoothly.
I have Hydro X attending site next month to carry out the next annual service and look forward to another hassle-free, professional service.
We enjoy the working relationship
Hydro-X Air recently became one of the contractors that HMP Full Sutton are using a lot for their air hygiene and fire safety works within the prison. As with any contractor coming into the prison, it can sometimes be difficult arranging security checks and passes for individuals for a Category A prison. However, Hydro-X Air were in regular contact with our internal colleague who deals with security clearances to ensure as many Hydro-X Air engineers can attend site as possible.
Since taking over the works on site, Hydro-X Air have provided good work and reporting in line with their original pledge and we enjoy the working relationship we have with them
It was the professionalism of Wesley Wilkinson, when there was a low “positive” in our kitchen, that made us aware of the potential issue. Wesley was very reassuring and enabled us to put in place a policy that resulted in the issue being resolved. Thank you to Wesley for his support, it was much appreciated. We do struggle, with our Landlord/agent to obtain information post testing in the building.
10/10 – Alex Gibbs is a fantastic account manager.
Supportive & Professional
I’d just like to say.. How supportive and professional Neil Wood has been over the last couple of days. Its been much appreciated.
Sinah Warren Coastal Hotel
Leave us your feedback
Your feedback is important to us. If you have a little time, please leave a review using the form below.