“Shane Wilson-Watts is currently arranging the renewal of my and another colleague’s legionella training after a phone call received yesterday to remind me that our existing certificates were near expiry.

After back-and-forth emails, all of which were returned impressively quickly, Shane helped me realise that there were courses that much better suited our needs.

Despite me changing my mind and requesting information for nearly every course you do, he remained responsive, extremely polite, and demonstrated great customer service skills.

We have a mandate for IOSH and fire safety training for all office staff within the next couple of months, and through Shane’s service over the past couple of days, I will make sure to use Hydro-X!”