Hydro-X response to COVID-19 Array

Hydro-X response to COVID-19



Considering the current Coronavirus (COVID-19) situation, I would like to take this opportunity to reassure you that Hydro-X is committed to the safety of all our stakeholders. We have already taken several precautionary actions to ensure that we can continue offering the best service for you and your business whilst keeping our team safe.

We are following all guidance and advice issued by HM Government and Public Health England.

Business as Usual

  • We are operating as normal and have so far had ZERO suspected cases of Coronavirus in the business.
  • Following and reviewing public health agency advice on efficient ways to contain the virus.
  • Keeping up to date with government advice and adapting business plans to reflect changes. Scaling up and down our response to new information to ensure a flexible and proportionate response.
  • Actively communicating these plans to employees, customers and suppliers.
  • Looking at options for people to work remotely to prevent the spread of infection, and to ensure minimal interruption of day to day activities and continued support to our customers.
  • Considering using customer self-serve options for Customer Meetings and Training such as telephone and online services such as webinars/e-learning/microsoft teams to minimise face to face interaction.
  • Review policies and procedures on health reporting, office and personal hygiene protective equipment, social distancing and working hours.
  • Risk Assessments to be completed to minimse risk to employees, customers and suppliers
  • Consider providing additional training to those working in critical areas, so others have the skills to fill in for absent colleagues.
  • Prioritising Operational site visits to minimise disruption to Contractual service work.

The Team

  • We have established a dedicated taskforce with representatives from across the business, who are monitoring the situation daily and meeting on a regular basis.


  • Hand sanitiser and disinfection wipes are widely available across the business for our team to use.
  • Our team is being encouraged and guided to follow best hygiene practices as recommended by the World Health Organisation.

To reiterate, so far, we have had zero suspected cases of Coronavirus and our taskforce is monitoring the situation very closely. We will keep you updated on the situation via email, but if you would like to find out more information, please see the current government information and advice here.